Warranty Policy

Last Updated: 09/12/2025
Applies to: Eternity Australia Optical Europe

Thank you for choosing Eternity Australia Optical. Our eyewear is designed with premium materials, strict quality control, and CE-certified safety standards. This Warranty Policy outlines what is covered, how long coverage lasts, and how to make a warranty claim.

1. Warranty Coverage

All Eternity Australia Optical sunglasses and optical frames purchased through our official website or authorized retailers come with a:

⭐ 12-Month Limited Manufacturer Warranty

This warranty covers manufacturing defects, including:

• Frame structural defects
• Faulty hinges or welding points
• Lens coating defects (not caused by misuse)
• Manufacturing issues affecting normal wearability
• Logo or engraving defects

This warranty begins on the date of delivery, not date of purchase.

2. What Is Not Covered

This warranty does NOT cover:

✘ Accidental damage (drops, impacts, bending)
✘ Scratches on lenses or frame from normal use
✘ Damage caused by heat, chemicals, saltwater, or improper cleaning
✘ Lost or stolen products
✘ Damage caused by unauthorized repairs or modifications
✘ Wear and tear from daily usage (including fading or minor marks)
✘ Products purchased from unauthorized sellers or second-hand markets

3. Valid Proof of Purchase Required

To confirm warranty eligibility, customers must provide at least one of the following:

• Order confirmation email
• Receipt or invoice
• Warranty/Serial number card (if included)
• Official retailer proof of purchase

Without proof of purchase, warranty claims cannot be processed.

4. Warranty Claim Process

To submit a claim, email us at:

📧 warranty@eternityaustraliaoptical.eu

Include:

• Full name
• Order number
• Photos or video showing the defect clearly
• Brief description of the issue

Our support team will respond within 3–7 business days.

5. Repair, Replacement, or Store Credit

If a claim is approved, we will determine the best solution depending on product availability and damage assessment.

Possible outcomes:

Outcome	Conditions
✔ Replacement (same or equivalent model)	If repair is not possible
✔ Repair	If the defect is minor and repairable
✔ Store credit or partial refund	If the product is discontinued

Replacement products do not extend or reset the original warranty period.

6. Shipping Costs for Warranty Claims

• If the defect is verified: Return or replacement shipping may be covered by Eternity Australia Optical (case dependent).
• If the claim is denied: Shipping costs remain the responsibility of the customer.

7. International Warranty Validity

This warranty applies to purchases made in:

• Czech Republic
• European Union Member Countries
• United Kingdom
• Other supported international regions

However, warranty handling and shipment fees may vary depending on country and courier access.

8. Products Purchased from Retailers

Warranty applies only if purchased from:

✔ Our official website
✔ Authorized distributors
✔ Verified partner retail stores

Products purchased from unauthorized shops, resellers, or marketplaces are not eligible.

9. CE & Compliance Assurance

All products meet:

• EU CE Safety Certification
• UV Protection Standards (UV400)
• ISO eyewear manufacturing requirements (where applicable)

10. Legal Rights

This warranty is provided in addition to your legal rights under:

• EU Consumer Law
• Czech Civil Code (Act No. 89/2012 Coll.)
• European Directive on Consumer Guarantees

Nothing in this policy affects your statutory consumer rights.

Contact Us

For warranty questions or assistance:

📧 support@eternityaustraliaoptical.eu
📍 Prague, Czech Republic
🌍 www.eternityaustraliaoptical.eu

Eternity Australia Optical Europe

Premium craftsmanship — protected with care.