Terms & Conditions

Last Updated: __ / __ / 2025
Applicable Region: European Union & Czech Republic

Welcome to Eternity Australia Optical Europe. By accessing or purchasing from our website (www.eternityaustraliaoptical.eu), you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. Company Information

Eternity Australia Optical Europe
📍 Prague, Czech Republic
📧 support@eternityaustraliaoptical.eu
🌍 www.eternityaustraliaoptical.eu

2. Use of Website

By using this website, you confirm that:

• You are at least 18 years old, OR have legal consent of a parent/guardian
• You agree to provide accurate details, including shipping, billing, and contact information
• You will not misuse the website for fraudulent, harmful, or illegal purposes

We reserve the right to refuse service, cancel orders, or block access if misuse is detected.

3. Product Information & Availability

We aim to ensure accuracy in product descriptions, pricing, and images. However:

• Colors may vary slightly due to display differences
• Stock availability may change without notice
• We reserve the right to discontinue or modify products at any time

If an ordered item becomes unavailable, we will notify you and offer:

✔ refund
✔ replacement
✔ alternative option

4. Pricing & VAT Compliance

All prices listed on our website include VAT for EU customers in compliance with the EU VAT OSS system.

For Non-EU orders (e.g., UK, Norway, Switzerland, Australia):

• VAT may not apply during checkout
• Local import taxes or customs charges may apply and are the buyer’s responsibility

Pricing may change at any time without notice.

5. Orders & Payments

Orders are accepted after successful payment authorization.
We accept various payment methods including:

• Debit/Credit Cards
• PayPal
• Klarna/Afterpay (where available)
• Additional regional payment gateways

We do not store full payment card details — payments are processed securely via certified third-party providers.

We reserve the right to cancel or reject an order in case of:

• Fraudulent activity
• Incorrect pricing errors
• Payment failure

A full refund will be issued in such cases.

6. Shipping Policy

By placing an order, you agree to our Shipping & VAT Policy.
Delivery times are estimates and may differ due to customs, weather, or courier delays.

Tracking details will be provided once dispatched.

We are not responsible for delays caused by:

• Customs clearance
• Incorrect delivery address submitted by the customer
• Courier operational disruptions

7. Returns, Refunds & Exchanges

Customers in the EU have a legal 14-day right of withdrawal from delivery date (exceptions apply).

Returns must follow our official Return & Refund Policy, available on our website.

Non-returnable items include:

• Custom/prescription lenses
• Used or damaged items
• Final sale or clearance products

Approved refunds are issued to the original payment method.

8. Warranty

All eyewear includes a 12-month limited warranty covering manufacturing defects only.

Warranty does not cover:

• Scratches or damage from wear
• Misuse, impact, chemical exposure, or water damage
• Unauthorized repairs or alterations

A valid proof of purchase is required for warranty claims.

9. Intellectual Property

All content on this website—including images, text, logos, product designs, videos, downloadable files, and trademarks—is protected by copyright and intellectual property laws.

You may not:

• Copy, reproduce, or resell our content
• Use our branding without written authorization

10. Privacy & Data Protection

We comply with:

• • GDPR (EU Regulation 2016/679)

• Czech Data Protection Act 110/2019 Coll.

Personal information is handled according to our Privacy Policy.

11. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

• Indirect, incidental, or consequential damages
• Loss caused by misuse of products
• Loss of data, profits, or business interruption

Our maximum liability is limited to the amount you paid for the product.

12. Governing Law

These Terms are governed by the laws of:

• The Czech Republic
• Applicable EU Consumer and E-Commerce Regulations

Any dispute will be resolved in Czech courts unless otherwise required by EU cross-border consumer laws.

13. Changes to Terms

We may update these Terms & Conditions at any time.
Updates will be posted on this page, and continued use of our website constitutes acceptance.

14. Contact Information

For questions or legal inquiries:

📧 legal@eternityaustraliaoptical.eu
📍 Prague, Czech Republic
🌍 www.eternityaustraliaoptical.eu

Eternity Australia Optical Europe

Quality eyewear, trusted globally — protected by transparent legal standards.