Shipping Policy

Last Updated: //2025

Thank you for choosing Eternity Australia Optical Europe.
This page explains our shipping process, delivery timelines, VAT rules, customs compliance, tracking, and fulfilment terms for orders placed on our online store.

All orders are packed and shipped from our European warehouse located in:
📍 Prague, Czech Republic

1. Shipping Policy Overview

We strive to deliver your order quickly, safely, and efficiently. All products undergo quality checks before dispatch. Once shipped, you will receive a confirmation email containing:

• Tracking number
• Courier name
• Delivery status link

By placing an order, you agree to the policies stated below.

2. Order Processing Time (Delivery in Prague)

• Standard orders: 1–3 business days
• Promotional or high-demand items: 3–7 business days
• Orders placed on weekends, or public holidays will be processed on the next business day

If there is a delay beyond normal processing time, our support team will notify you via email.

3. Shipping Regions & Delivery Time

Region	Estimated Delivery
🇨🇿 Czech Republic	2–5 business days
🇪🇺 European Union	3–10 business days
🇬🇧 United Kingdom	5–12 business days
🌍 International	10–25 business days

Delivery times are estimates and may vary due to customs, weather, peak periods, or courier delays.

4. Shipping Methods & Partners

We ship using trusted carriers including:

• DHL / DHL Express
• DPD
• GLS
• FedEx
• Česká Pošta
• PPL
• Zásilkovna

A tracking number will be provided once the order dispatches.

5. Shipping Costs

Shipping fees are calculated based on destination, weight, and courier rates.
Full shipping costs will be displayed at checkout before payment.

✔ From time to time, we may offer free shipping promotions

6. Failed, Refused or Returned Deliveries

If a parcel is returned due to:

• Wrong shipping address
• Package unclaimed or refused
• Refusal to pay customs or taxes

We may refund the product amount minus:

• Shipping fee
• Processing fee
• Customs return charge (if applicable)

If the error is from our side, we will cover all additional costs.

7. Lost, Damaged, or Delayed Shipments

If you believe your order is:

• Lost
• Damaged in transit
• Not delivered within its expected timeframe

Please contact us within 7 days of expected delivery and provide:

• Order number
• Tracking status
• Photos or video (if damaged)

Depending on investigation results, we may offer a:

✔ Replacement
✔ Partial refund
✔ Full refund

8. Order Changes & Address Corrections

Once an order has been shipped, we cannot change:

• Delivery address
• Recipient name
• Shipping method
• Product selection

Please ensure your information is accurate before confirming checkout.

9. Contact Information

For shipping, VAT, or delivery support:

📧 support@eternityaustraliaoptical.eu
📍 Prague, Czech Republic
🌍 www.eternityaustraliaoptical.eu

Eternity Australia Optical Europe

Reliable delivery. Transparent shipping. VAT compliant.